Top 5 Banking And Fintech Trends For 2021
Observations from the fintech snark bank tank 2021:
The Year of Value Chain Disruption I’ve never been a big fan of “Year of the [fill-in-the-blank]” proclamations.
Google the term “year of the customer” and you’ll find that every year for the past 15 years has been heralded as the year of the customer. Hey, one year it might just really happen.
And past claims of “disruption” in financial services have centered on changes at the customer interaction level—i.e., digital account applications, user interfaces, etc.
That didn’t really result in much true disruption because there is a whole value chain of activities that occur leading up to the point of customer interaction—and little of that has changed to date.
Changes (or disruptions) to the value chain have certainly been in the works for a while now, but 2021 is going to shine a much brighter spotlight on those activities—making 2021 the year of value chain disruption in banking and fintech.
Read more @Forbes
