Thought-Leading Fintech Session Predicts The Future Is Chat-Bots
It’s not often that thought-leaders gather around a table, but that’s exactly what the University of Essex and insurance industry disrupters Hood Group set out to do. Just last month they pulled together industry leaders to talk about cyber security, how we analyse our data and waves in artificial intelligence.
And although top-name specialists from Microsoft, Filament, Profusion, and Signal Media attended, the real buzzword of the day was ‘chat-bot’ as they discussed the implications these handy automated new teams had on everything from marketing to the future of the insurance industry.
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When considering the growth of Fintech and intriguingly the rise of chat-bots, Henrik Nordmark, Head of Data Science at Profusion, predicted that by 2020 over 85% of interactions from financial institutions will be via chat. Although slightly controversial, he believes that artificial intelligence is currently at its most child-like stage– and that’s a good thing.
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