70% of Hong Kong banking customers not satisfied with their online experience
Consumer confidence in digital banking has risen strongly in past two years – but large majority would trust 'Big Tech' with their finances at least as much as a bank. Hong Kong consumer confidence in digital banking is rising but trust is no longer a bank monopoly, according to a new Asia-Pacific focused Bank of the Future survey from Capco, the global technology and management consultancy. Capco surveyed 707 Hong Kong consumers to gauge their attitudes to banking services at a...