Mobile Apps Emerge as a Critical Tool for Retirement Plan Providers
Amid ongoing market volatility, it’s little wonder that plan participants are keeping a close eye on their retirement account balances, and they increasingly are doing so via mobile apps. As a result, mobile apps have taken center stage as critical tool for retirement investors, according to J.D. Power’s 2023 U.S. Retirement Plan Digital Experience Study released Sept. 14. And while improved market performance has helped lift overall satisfaction with retirement plan digital tools, for firms that want to differentiate and increase customer...