Improving Pension Information: Experimental Evidence on Learning Using Online Resources

By Denise Laroze, Gabriela Fajardo, Charles Noussair, Ximena Quintanilla, Paulina Granados, Pedro Vallette & Mauricio López-Tapia Deciding what to do with one's pension funds is a high-stakes, one-shot decision. Retirement schemes are often described in technical jargon that few people understand. We consider whether the learning process can be eased by providing information in video format (vs. the standard textual format) and by changes to the user interface of the websites on which individuals learn about their pension options. The...