Top 5 Banking And Fintech Trends For 2021
Observations from the fintech snark bank tank 2021: The Year of Value Chain Disruption I’ve never been a big fan of “Year of the [fill-in-the-blank]” proclamations. Google the term “year of the customer” and you’ll find that every year for the past 15 years has been heralded as the year of the customer. Hey, one year it might just really happen. And past claims of “disruption” in financial services have centered on changes at the customer interaction level—i.e., digital...