The Social Security and National Insurance Trust (SSNIT) has identified the biggest threat to the sustainability of the scheme and has therefore adopted measures and policy interventions to deal with the emerging hiccups.

“After prudent managerial auditing, we have identified among other things that in the current global technological advancement and changing phases of pension schemes good quality human resource or the lack of it, is critical to the survival of any pension scheme.

“SSNIT Board and management has therefore instituted procedures such as performance management, succession planning, the right technology for our operations among others to ensure that we retain our staff,” Dr John Ofori-Tenkorang SSNIT Director-General stated at the weekend.

Dr Ofori-Tenkorang who was addressing a media encounter at Aburi in the Eastern Region, affirmed that, “the new management team will continue to strengthen performance-based reward system that will ensure that we encourage and reward hard work and deal appropriately with laggards”.

The SSNIT Director-General assured stakeholders that, the new team was implementing decisive strategies to improve customer service, brand and reputation management, which culminated in the Trust being ranked first in the Public Sector category for Customer Service in the 2018 Ghana Customer Service Index Report released by the Institute of Customer Service Professionals.

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