The perception of the Pensions Regulator’s performance quality diminished last year, according to the watchdog’s ‘Perceptions of TPR’ report

More than half (54 per cent) of respondents said TPR’s overall performance was good, while 15 per cent said it was very good.

Just over a fifth said the regulator’s performance was fair, while 1 per cent gave it a poor rating.

The report is based on the 2021 perceptions tracker survey, which looked at how TPR is perceived to be performing and measured awareness and perceptions of the watchdog’s corporate strategy and its pledge to combat scams.

The results are based on quantitative telephone interviews conducted from May to July 2021.

Last year the 69 per cent of respondents who provided a good or very good rating was lower than the 75 per cent seen in 2020.

However, in 2021 the rating was higher than in 2019-20, and TPR said the improvement in 2020 “was linked to positive perceptions of TPR’s response to the Covid-19 pandemic”.

Almost a fifth of respondents (18 per cent) said the watchdog’s performance during the pandemic was a reason for giving it a good or very good rating.

The decrease in the rating compared with 2020 was mostly driven by pension professionals. In 2019-20, 72 per cent rated TPR’s performance as good/very good, which rose to 82 per cent in 2020 but fell to 70 per cent in 2021.

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