Dutch sector schemes active on online comms to cut costs
Several large Dutch sector schemes are actively trying to persuade their participants to pass on their email addresses in order to save on communication costs and for sustainability reasons.
They are finding, however, that the process is laborious, and that they have a long way to go before they no longer need the postman and can save millions of euros through digital correspondence.
Although most schemes already have an online platform and prefer digital communication, the main hurdle is that they lack the email addresses of many active participants, deferred members and pensioners. Participants must explicitly approve their pension fund’s request to switch to digital correspondence.
The percentages of known email addresses range from 11% to 96%, mainly with the details of deferred participants missing. The healthcare scheme PFZW reported the highest score. BpfBouw, the pension fund for the building sector, is trying to obtain digital details through a large banner on its website. Currently, it has the email adresses of no more than 44% of its 155,000 active participants.
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