UK. Pensions regulator calls on advisers to get behind cold-calling ban

The Pensions Regulator has called on financial advisers to stand behind the cold-calling ban by doing more to report potential scammers.

In a blog post this morning, TPR frontline regulation director Nicola Parish calls on IFAs to show clients the FCA’s Scam Smart website to alert them to the warning signs of fraud, particularly when the are considering a pension transfer.

Parish writes: “The move by the government to make good on its pledge to make pension cold calling an offence sends a strong message to those who would target pension savers. But we need advisers to help make it as effective as possible by doing their bit.

“Most people with defined benefit pensions will have to take appropriate independent advice from an FCA-authorised adviser before transferring their benefits. Advisers may therefore be the first people to learn about a planned transfer. A clear warning from them to their customers about the dangers of suspicious-looking schemes could be enough to prevent a scam.”

Parish says that this would help financial planners “provide the best advice possible”, and is “not about increasing the workload of advisers”.

She also raises a warning over websites where pensioners go to input details so they can receive information about transferring their pension, since scammers can use these to begin approaching savers.

TPR reiterates that free pensions review, cash liberation before 55, along with high returns, time-pressured deals and exotic investments remain key signs of possible scams, but regulators and government agencies may only become involved after savers have sought help from professional advisers.

Parish writes: “While hundreds of thousands of people have visited Scam Smart for information  since we launched our awareness campaign last summer, we are often not the first people that consumers turn to for information about their pensions.

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